Privacy Policy

Effective Date: 17/07/2026

Approach Online Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a booking, hire our facilities, attend lessons or workshops, or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Approach Online Ltd is the data controller responsible for your personal information.

Contact Details

Approach Online Ltd

Registered Address:

1A Guild Street

Burton On Trent

DE14 1NA

Email: josh@approach.online

Telephone: 07944690047

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Postal address

  • Email address

  • Telephone number

  • Date of birth (where required)

  • Emergency contact details (where appropriate)

  • Booking information

  • Payment information (payments are processed securely by our payment provider and we do not store full card details)

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process bookings and payments.

  • Manage space hire, lessons, workshops and events.

  • Communicate with you regarding your bookings.

  • Respond to enquiries.

  • Improve our website and services.

  • Maintain health and safety records where necessary.

  • Meet our legal and regulatory obligations.

  • Prevent fraud and protect our business.

Where you have given consent, we may also send newsletters, updates and promotional information. You can unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR, we process personal information because:

  • It is necessary to fulfil a contract with you.

  • We have a legal obligation.

  • We have a legitimate business interest.

  • You have given your consent where required.

5. Payments

Payments made through our website are processed by trusted third-party payment providers.

We do not store your debit or credit card details on our systems.

6. Sharing Your Information

We will never sell your personal information.

We may share information with:

  • Payment processors

  • Booking system providers

  • Website hosting providers

  • IT support providers

  • Professional advisers

  • Law enforcement or regulatory authorities where legally required

All third parties are expected to protect your information and process it lawfully.

7. Data Retention

We only keep personal information for as long as necessary to:

  • Provide our services.

  • Meet legal, accounting and tax obligations.

  • Resolve disputes.

  • Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information where appropriate.

  • Restrict processing.

  • Object to certain processing activities.

  • Request transfer of your data.

  • Withdraw consent where processing relies on consent.

To exercise these rights, please contact us using the details above.

9. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Analyse website traffic.

  • Improve website performance.

  • Enhance user experience.

You can manage or disable cookies through your browser settings.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we work hard to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

11. Children's Privacy

Some of our services are designed for children and young people.

Where personal information relating to children is collected, it will only be processed where appropriate and in accordance with UK data protection legislation. Where consent is required, it will be obtained from a parent, guardian or other authorised individual.

12. Photography and Video

Photographs and videos may occasionally be taken during activities for promotional purposes.

Where required by law, consent will be obtained before using identifiable images.

If you do not wish to appear in photographs or videos, please inform a member of staff before your session.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website, and the effective date will be updated accordingly.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Approach Online Ltd

Email: josh@approach.online

Telephone: 07944690047

Registered Address:

1A Guild Street

Burton On Trent

DE14 1na

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113